FAQs

IPL (Intense Pulsed Light) is a modern type of laser hair removal used for permanent/long-term hair removal.

Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells.

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal at home and in clinics.

We always advise that you exercise caution when treating yourself as not everyone is suitable for IPL treatments.  Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. The same applies if you have a recent tan. Additionally, we advise to check with your doctor first if you are taking medication that may make your skin sensitive to light. People with Epilepsy should not use this product as the IPL has a bright flash.

No. The experience of using IPL is often described as a warm and tingling sensation. Nothing compared to the pain of waxing! Also, if you have sensitive skin you can reduce the power level right down to our gentle mode for added comfort.

It's simple

1) Before use, shave the area of skin you wish to treat (Make sure to shave as close as possible to achieve maximum results)

2) Wear UV protective glasses.

3) Once your desired area is fully shaved, plug your handset in and press the green button on the back to turn it on.

4) Choose the right intensity mode for your skin, press the Handset against the desired area of skin you wish to use it on, and zap away!

5) you can alternate between manual and automatic flash mode depending on the area of your body you're treating.

Starting out you want to aim to use the handset once a week for the first 12 weeks. You then want to reduce your handset use to once every 2-3 months to maintain and easily manage any more hair growth.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes)

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

Yes, for best results you will need to shave, clean and dry the area you're working on. This is normal and will help maximise the results as the light will be able to reach the hair follicle with ease.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

No. This product is a once-off purchase. With over 500,000 flashes there is absolutely no need for replacements or refills, ever!

Our handset will work on all but the very darkest skin tones. For those of you with a deep tan you're good to go! :)

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey colored hair.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

No, You should not use IPL directly over tattoos. You can however work around any tattoos.

Do not use the IPL Handset in or around water. Do not use the IPL Handset near the eyes (use from the upper lip down).Do not use the IPL Handset if you are under the age of 16. Do not use the IPL Handset if you are menstruating, pregnant or lactating.You should not IPL over very dark freckles or moles, however light freckles are fine.Do not use the IPL Handset over tattoos.Do not use the IPL Handset on broken or burnt skin. Do not use the IPL Handset over the same area more than 3 times in a single session. Never aim the the IPL Handset at or near your eyes.

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. Artificial tan should not be on your skin while using your handset.

If you have been getting treatments at a laser clinic, you should wait 2 days before using the IPL Handset as this may increase your risk of a reaction.

Our handsets come with a 12V power supply.

Pregnant and nursing mothers. People with eczema, psoriasis,lesions, open wounds or active infections (e.g., cold sores) in the intended treatment area should wait for the area to completely heal before using the handset. People with a history of keloid scar formation. People taking medication which make the skin more sensitive to light,including non-steroidal anti-inflammatory agents (N-SAIDs, e.g., aspirin, ibuprofen, acetaminophen), tetracyclines, phenothiazines, thiazide,diuretics, sulfonylureas, sulfonamides, DTIC, fluorouracil, vinblastine, griseofulvin, Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs),Retin-A, Accutane (isotretinoin) and/or topical retinoids. People with abnormal skin conditions caused by diabetes or other systemic or metabolic diseases. People who are currently using or have recently used Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs), Retin-A,topical retinoids or azelaic acid. People who have used Accutane (isotretinoin) in the past 6 months. People who have used steroids in the last three months. People with a history of herpes outbreaks (unless a physician has administered a preventative treatment). People with epilepsy. People with active implants, e.g., a pacemaker, incontinence device, insulin pump, etc. People with a photosensitivity-related disease, e.g., porphyria, polymorphic light eruption, solar urticaria, lupus, etc. People with a history of skin cancer or areas of potential skin malignancies. People who have received radiation therapy or chemotherapy within the last 3 months.

Our team wants to ensure this process is as smooth and hassle-free as possible for you! Please refer to our returns & refunds policy for information on refund eligibility and on how to progress with getting a refund.

We stand strongly with the quality of our products. That's why you receive an ironclad 75 day money back guarantee if on the rare occasion that your product fails to work. We want to ensure you are 100% satisfied with your purchase.

Yes, shortly after placing your order you will receive a confirmation email with all of your order details.

Your safety and security is of utmost importance to us. Our checkout is 100% safe and secure with a SSL-encryption to protect your data and information.

Cancelations must be done prior to your order being processed. If your order has been shipped, unfortunately we cannot cancel your order. If you wish to cancel your order, please contact us and we will be more than happy to look into this for you.

After your order is processed. You will immediately receive a confirmation email containing your order. Our team will then confirm your details and begin dispatching your order within 24-48 hours.

The payment methods we offer at checkout include:

- Amazon Payments

- Apple Pay

- American Express

- Discover

- Mastercard

- Visa

- Shopify Pay

For any inquiries, you can contact us through our contact page. Our support team would love to help answer any questions you have!

For fast communication, you can contact us through our social contacts where one of our customer support advisors will happily help you out with your order.

Yes, we ship to most countries! You can checkout securely knowing we ship to your location. If on the rare occasion that we do not ship to your location, we will notify you in real time at checkout.

Yes, we offer FREE worldwide shipping on all orders, with tracking included! You will not be charged for shipping at checkout and will be able to track your order at any time.

The average time for international shipping is approximately 12-22 days. Our standard shipping times:

- USA and Canada: 6 - 20 days
- Oceania: 8 - 20 days
- Europe: 8 - 20 days
- Latin America: 9 - 26 days
- Other countries: 11 - 30 days

Your parcel will be left in a secure place, however please ensure you are available upon delivery. The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information.

If you have not received your package, please firstly check your shipment information. Then contact your local post. For any further enquiries, please contact us with your tracking number and order number.

Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.

Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.

After your order has been processed and shipped, you will receive a shipping confirmation email. From there, you will be able to track your order with the supplied tracking number. Please note that it may take 3-5 days for you tracking information to become available.

We highly recommend you be present when your product arrives, however it is not required. If you are not home when your package arrives then it will be left in a secure location.